1.1 Making a reservation and formation of the agreement

By making a reservation, the Customer accepts the booking terms and conditions in force at the time of booking. The terms and conditions are made available to the Customer on the booking page before the agreement is concluded.

Persons under the age of 18 may not make a reservation or stay at the property without an adult responsible for them, unless otherwise agreed in writing with the Landlord in advance.

A reservation made by a private individual becomes binding once the rental amount stated in the booking confirmation, or a separately agreed booking fee, has been paid. A reservation made by a company becomes binding 24 hours after the invoice or order confirmation has been sent, or immediately if the reservation is due to begin within 24 hours. The Customer is responsible for checking that the dates and prices stated in the booking confirmation correspond to what was previously agreed.

1.2 Payments and additional services

For reservations made through our booking system, the price of the first night is charged if the stay is more than two months away. In all other cases, the full booking amount is charged. The remaining balance is charged using the same payment method registered in the booking system two months before check-in. By separate agreement, the remaining balance may also be sent as a PDF invoice or payment link, which can be paid through online banking.

The Landlord has the right to automatically charge any unpaid rental fees and additional services (hot tub, final cleaning, bed linen, towels and use of the lakeside sauna) using the payment method registered in the booking system, in accordance with the additional services price list. The exact prices of additional services are stated in the booking confirmation and in our rental and service price list.

As a general rule, fees for additional services are non-refundable if the Customer cancels them or chooses not to use them. If an additional service cannot be provided for a reason attributable to the Landlord, the compensation principles set out in Section 3.3 of these terms shall apply.

1.3 Cancelling a reservation and terminating a stay

All cancellations must be made in writing. If a reservation is cancelled less than two months before the start of the rental period, the full booking amount will be charged. If the reservation is cancelled more than two months before the start of the rental period, the price of the first night will be charged. Payments already made are non-refundable.

In the event of force majeure, the Landlord may cancel the reservation. In such cases, the Customer is entitled to a refund of the amount paid, less a cancellation fee of €65.

The Landlord has the right to terminate the Customer’s stay immediately if the Customer or their party causes significant disturbance, endangers the safety of persons or property, uses the property in a manner that materially violates the agreement or the instructions provided, or commits a material breach of these terms and conditions. In such cases, the Customer is generally not entitled to a refund for the unused portion of the rental period.

The Landlord also has the right to claim compensation for any resulting damage and additional costs.

2.1 Use of the holiday cottage

Written instructions are provided for the use of each cottage. A link to the instructions is sent to Customers as an attachment to the booking confirmation. Customers are responsible for reading the instructions carefully and following them. Failure to follow the instructions may result in liability for any damage caused.

For weekly bookings, the holiday cottage is generally available from 16:00 on the arrival day until 12:00 on the departure day. Property-specific exceptions may be agreed separately. If the Customer does not leave the cottage by the agreed time, we will charge at least €30 for each commenced additional hour. This charging policy may also be applied when agreeing on customer-specific exceptions to the start or end times specified in the booking calendar.

The holiday property may be occupied by no more people than the maximum number of sleeping places specified for the individual property. Caravans and tents are not permitted on the property without the Landlord’s permission. An additional fee of €25 per person per day applies to extra guests.

The Customer may not bring or install their own hot tub, spa pool or any other similar pool on the rental property’s grounds without the Landlord’s prior written consent. Permission must be requested and obtained before bringing a hot tub or other similar equipment onto the property. The Landlord reserves the right to impose property-specific conditions when granting permission.

There are neighbours near all our cottages. Please be considerate of them, especially between 22:00 and 07:00, when loud noise and playing music outdoors are prohibited.

Under Finnish legislation that entered into force on 1 October 2006, guests must provide the information required for guest registration and confirm the information in the manner prescribed by law (Act on Accommodation and Restaurant Operations 308/2006). The Landlord processes and stores guest information in accordance with applicable legislation. Guest registration forms can be found in the plastic sleeve in the cottage information folder. Please leave the completed forms on the dining table when you depart.

Subletting the rented property to another party is not permitted without a separate written agreement with the Landlord.

2.2 Bed linen and equipment

2.3 Smoking and pets

Smoking is prohibited inside the cottages and on glazed terraces. Cigarette butts must be disposed of in the rubbish bin and must not be thrown into the yard. If we have to collect cigarette butts from the grounds after a guest’s stay, we reserve the right to charge for the work according to the amount of cleaning required.

Pets are generally welcome at our cottages, but you must always inform us about any pets when making your reservation. A pet fee applies and is usually €10 per pet per day.

If you have a severe allergy, you can contact our customer service to check when pets last stayed at the cottage.

If you bring a pet, you are responsible for ensuring that it does not cause any damage to the property. Any pet waste must also be collected and removed from the grounds. If your pet causes damage to the cottage, please contact our customer service immediately so that we can agree on compensation together.

2.4 Waste management

Our holiday cottages have municipal waste collection services. Please pack waste tightly to make the best possible use of the available bin space. Waste bins are emptied once a week. Make sure the bin lid is properly closed so that wildlife cannot get inside or scatter rubbish into the surrounding nature.

Where possible, please sort your waste and recycle paper, cardboard, glass and metal packaging.

2.5 Cleaning

Customers are responsible for cleaning the cottage during their stay and at the end of the rental period, unless otherwise agreed and paid for when making the reservation. If the cottage has not been cleaned properly by departure and the Landlord has to arrange cleaning before the next guests arrive, the Landlord has the right to charge a cleaning fee of at least €75. The hourly rate for cleaning that has not been booked in advance is €55 per hour.

Customers must maintain general cleanliness both inside the holiday property and in its immediate surroundings. The property must be left in the same condition as it was in upon arrival. Before departure, Customers must wash the dishes, take rubbish bags to the designated collection point and return furniture to its proper place.

We recommend booking the cleaning service when making your reservation. Further instructions on cleaning and ordering the service are available on our cleaning information page.

3.1 Reporting complaints and deficiencies

Customers must notify the Landlord of any deficiencies or problems as soon as possible during the rental period. This applies to matters relating to safety and technical functionality, as well as the cleanliness of the property, the quality of cleaning, equipment and other conditions at the rental property. This gives the Landlord an opportunity to inspect the situation, remedy the deficiency or arrange a reasonable alternative solution. Customers should also take reasonable steps to limit any damage and report deficiencies without delay.

If a Customer reports a deficiency only after the rental period has ended, and the Landlord has not had an opportunity to inspect or remedy it during the rental period, no compensation will generally be paid on the basis of that notification.

3.2 Customer’s liability

Customers are liable for any damage caused to the rental property, its furnishings or equipment as a result of intentional or negligent conduct by the Customer or any member of their party, use contrary to the provided instructions, or any other conduct for which the Customer is responsible.

Customers are also responsible for damage caused by members of their party and their guests, as well as damage caused by their pets. This liability does not extend to normal wear and tear.

3.3 Landlord’s liability

The Landlord is responsible for ensuring that the rental property and the services included with it comply with the agreement and applicable legislation. Customers must report any observed deficiency or fault as soon as possible, as described in Section 3.1 above, so that the Landlord has an opportunity to remedy the deficiency or arrange a reasonable alternative solution during the rental period.

The repair, replacement and compensation principles set out in Section 2.2 apply to missing or malfunctioning equipment, appliances and separately charged additional services.

The Landlord is not liable for individual factual or typographical errors in marketing materials, on websites or in other presentation materials, or for occasional technical malfunctions, to the extent that such errors or malfunctions do not affect the agreed content of the rental service and do not constitute a breach of contract or defect under applicable law.

The Landlord is not liable for damage suffered by the Customer to the extent that it results from an unforeseeable event of force majeure or a similar circumstance beyond the Landlord’s control, such as a natural phenomenon or power outage whose consequences could not reasonably have been prevented.

The Landlord is not liable for damage to the extent that it results from the Customer’s own actions, use contrary to the instructions, negligence or any other circumstance for which the Customer is responsible.

4.1 Changes to price information and agreed prices

The Landlord reserves the right to correct errors in the price information provided in brochures or other marketing materials before the agreement is concluded. After the agreement has been concluded, the Landlord has the right to increase, and correspondingly the obligation to reduce, the agreed price if taxes or public charges affecting the price of the holiday service change.

If such a change results in a substantial increase in the agreed price before the rental period begins, the Customer has the right to cancel the reservation without a cancellation fee to the extent required by mandatory applicable law or by the cancellation rights provided for in these terms and conditions.

4.2 Maintenance work at the rental property

To ensure that our cottages are kept in the best possible condition for our Customers, we reserve the right to carry out maintenance work until the Customer’s arrival and for half an hour after arrival. Critical maintenance work related to safety or the technical operation of the property may also need to be carried out at other times during the rental period.