Below are the rental terms and booking conditions for Suomen Kotteria and Savantum rental villas and holiday homes in Pyhtää. Suomen Kotteria and Savantum will below be referred as landlord.
1. BOOKING, PAYMENT TERMS AND CANCELLATIONS
A booking is deemed to have been made once the landlord has confirmed the booking. By making a booking, the customer accepts the booking terms and conditions in force at the time the booking is made. The booking terms and conditions shall be provided to the customer or otherwise made available to the customer before the agreement is concluded.
A person under the age of 18 cannot make a reservation or stay at the property without an adult in charge, unless otherwise agreed in writing with the landlord in advance.
A booking made by a private individual becomes binding once the rental fee stated in the booking confirmation, or any separately agreed booking fee, has been paid. A booking made by a company becomes binding 24 hours after the invoice or order confirmation has been sent to the customer, or immediately if the booking is due to start within 24 hours. The customer is responsible for checking that the dates and prices stated in the booking confirmation correspond to what was previously agreed.
For bookings made through our booking system, the price of the first night will be charged from the payment method registered in the booking system if the stay is more than two months away. In all other cases, the full booking amount will be charged. The remaining balance will be charged using the same payment method two months before check-in. By separate agreement, the remaining balance may instead be sent as a PDF invoice or as a payment link that can be paid through online banking.
The landlord has the right to automatically charge the customer for any unpaid rental fees and additional services, such as hot tub use, final cleaning, bed linen, towels and use of the lakeside sauna, using the payment method registered in the cottage booking system, in accordance with Kotteria’s current additional services price list. The landlord also has the right to charge the customer for any damage caused to the rental property using the payment method registered in the cottage booking system. The exact prices of additional services are stated in the booking confirmation and in our service and rental price list.
As a general rule, fees for additional services are non-refundable if the customer cancels the service or chooses not to use it, unless otherwise provided for in these terms or by mandatory applicable law. If an additional service cannot be provided for a reason attributable to the landlord, the compensation principles set out in Section 3.2 of these terms shall apply.
If the customer fails to make a payment by the specified due date, the landlord has the right to cancel the booking without further notice.
Cancellations must always be made in writing. If a booking is cancelled less than two months before the start of the rental period, the full booking amount will be charged and no refund will be given. If the booking is cancelled more than two months before the start of the rental period, the price of the first night will be charged. Payments already made are non-refundable.
In the event of force majeure, the landlord may cancel the booking. In such cases, the customer is entitled to a refund of the amount paid, less a cancellation fee of €65.
The landlord has the right to terminate the customer’s stay immediately if the customer or their party causes significant disturbance, endangers the safety of persons or property, uses the property in a manner that significantly violates the agreement or provided instructions, or commits a material breach of these terms and conditions. In such cases, the customer is not, as a general rule, entitled to a refund for the unused portion of the rental period. Furthermore, the landlord has the right to claim compensation for any damages incurred and additional costs.
2. STAYING AT the KOTTERIA VILLAS
2.1 Using the villa
Written instructions have been prepared for the use of each cottage and villa. An instruction link is sent to customers as an attachment to the booking confirmation. It is the customer’s responsibility to read the instructions carefully and follow the given instructions. Neglecting the instructions can lead to liability for damages in the event of damage.
The villa will be available for the clients usually from 16:00 on the day of arrival until 11:00 am on the departure day. Some exceptions and more information about arrival times can be found in pricing table. Arrivals and departures regarding meetings can be agreed separately with the landlord. If the tenant does not leave the cottage by the agreed time, we will charge a minimum of 20 € / every additional hour.
The rental villas may only be used by the number of persons announced in villa introduction. Tents and caravans are not allowed unless separately agreed upon reservation. If there are more people staying in the villa than sated in the villa presentation, in this case there is an extra fee of 25€/person/night.
The Tenant may not bring or install their own hot tub, spa pool, or any other similar pool on the rental property without the Landlord’s prior written consent. Such consent must be requested and obtained before bringing the hot tub or other similar equipment onto the property. The Landlord reserves the right to impose property-specific conditions as a prerequisite for granting such consent.
There are neighbors near all the cottages. It is essential to ensure that there is no disturbing music or noise outside between 22 (10pm) and 07 (7 am).
Under the law that came into force on 1 October 2006, guests are required to provide the information necessary for the guest registration form and to verify the information in the manner required by law. The landlord processes and stores guest information in accordance with applicable legislation.
Guest registration forms can be found in the plastic sleeve in the cottage’s information folder. Please leave the completed forms on the dining table when you check out.
Customer is not allowed to rent the cottage a to third party without a written agreement with the landlord.
2.2 Bed linen and other equipment at the villas
The cottage is rented fully furnished. Kitchenware and tableware, cutlery, mattresses, blankets and pillows are included in the rental price. A basic supply of toilet paper and cleaning products is also included. Soap and other personal hygiene products are not included in the rental price.
Bed linen and towels are not included in the rental price. If you wish, you can book bed linen and towels for use at the cottage. We recommend ordering them when making your reservation, but you can also contact us during your stay to order bed linen and towels. More information and prices for bed linen and towels can be found here.
Please note that a sleeping bag does not replace bed linen. If beds have been used without bed linen, we will charge the applicable linen rental fee and, where necessary, the cost of laundering mattress protectors, pillows and blankets.
The cottage includes the standard equipment specified in the cottage description, as well as the equipment and amenities listed in the individual cottage description and instructions. The availability of equipment and appliances may, however, be affected by factors such as maintenance, breakdowns, weather conditions, official regulations, safety considerations or other similar circumstances. If any listed item or appliance is missing or unavailable, the landlord will, where reasonably possible, seek to repair the fault, provide a replacement item or arrange a suitable alternative within a reasonable time.
The temporary unavailability or malfunction of an individual item or appliance does not, in itself, entitle the customer to a reduction in the rental price or other compensation. Any price reduction or other compensation will, however, always be determined in accordance with applicable law.
If a separately charged additional service or amenity, such as a hot tub or floating sauna, is unavailable during the rental period and the landlord is unable to provide a reasonable alternative, the customer will be refunded the price paid for that additional service, or the corresponding amount for the period during which it could not be used. For example, if the hot tub cannot be used at all, the amount paid for the hot tub and any applicable heating fee will be refunded. The unavailability of an additional service does not, in itself, entitle the customer to compensation for external or indirect costs, such as travel expenses, additional accommodation costs or changes to holiday plans.
The equipment and appliances mentioned in the cottage descriptions and instructions are intended for normal holiday use. Customers are responsible for using them properly and following the applicable operating and safety instructions. The landlord is not liable for damage to the extent that it results from the customer’s own actions, improper use contrary to the instructions, or negligence.
Read the full description of our holiday cottages here.. Each cottage is described separately, and each property also has its own information and instruction page available to prospective guests.
2.3 Smoking and pets
Smoking inside the cottage is strictly prohibited. Some pets might be allowed. Bringing pets must be agreed beforehand with the landlord in writing. Extra charge for each pet is 10€ per day.
2.4 Waste management
On the Kotteria villas there is a municipal waste service available. Please pack your waste tightly, the waste containers will be emptied usually once a week. If the conatiner is full, you can find a spare garbage container in the warehouse or behind it.
If possible, recycle your paper, glass, metal and cardboard packages to save the nature. The closest recycling station for paper, glass, metal and cardboard packages is located in the ABC parking lot in Pyhtää. An other recycling center can be found at Prisma parking lot in Kotka, at ddress Hakamäentie 1, Kotka.
2.5 Cleaning
Cleaning is not included in the rental prices. All tenants must take care of the final cleaning during and after the stay unless otherwise agreed. If the tenant does not order the cleaning service from the landlord and if the cleaning in that case has not been carried out carefully, the landlord has the right to charge a minimum of 75 euros cleaning fee. The hourly rate for non-reserved cleaning is 55 euros / hour. We recommend ordering the cleaning service from us. We have two cleaning services available; Basic cleaning and full cleaning. Please see which cleaning package suits your needs better. For more information about cleaning services see the attache cleaning link in the menu.
While staying in the cottage it is necessary to comply the cleanness of the cottage and the surrounding area. Visitors must leave the cottage in the same condition as it was found at the time of arrival at the cottage. Before leaving the cottage customers must wash the dishes, take out the trash, put the furniture back into its place. Detailed instructions about final cleaning and about things to be taken care of before checkout at the attached cleaning link.
3. COMPLAINTS, COMPENSATION FOR DAMAGE AND FORCE MAJEURE
In particular, any complaint concerning the cleanliness of the rental property, the quality of cleaning, the equipment or furnishings, or any other condition of the rental property must be reported to the Landlord without undue delay and, as a general rule, during the rental period. This enables the Landlord to inspect the situation, remedy any deficiency and, where necessary, determine its cause.
The Customer is expected to give the Landlord a reasonable opportunity to inspect and remedy any alleged deficiency during the rental period. The Customer should also provide any reasonably necessary information or evidence, such as photographs, to support the complaint.
If the Customer reports such a deficiency only after the rental period has ended, and the Landlord has not been given a reasonable opportunity during the rental period to inspect or remedy the alleged deficiency, the complaint may not, as a general rule, give rise to any refund, price reduction or other compensation. In particular, the Landlord shall not be liable for a claimed deficiency that cannot reasonably be verified afterwards or for which it cannot be reliably established that the deficiency existed during the Customer’s rental period.
3.1 The tenant responsibilities
The customer is liable for any damage caused to the rental property, its furnishings, or equipment as a result of intentional or negligent conduct by the customer or any member of their party, use contrary to the provided instructions, or any other conduct for which the customer is responsible. The customer is also liable for any damage caused by members of their party or their guests, as well as any damage caused by their pet. This liability does not extend to normal wear and tear.
3.2 The Landlord responsibilities
The Landlord is responsible for ensuring that the rental property and the services included with it comply with the agreement and applicable legislation. The Landlord has the right and opportunity to remedy, in the first instance, any deficiency arising during the rental period or to arrange a reasonable alternative solution. The Customer must notify the Landlord of any deficiency as soon as possible so that, where possible, it can be remedied during the rental period.
The temporary unavailability or malfunction of an individual piece of equipment, appliance or service does not automatically entitle the Customer to a refund of the entire rental price. Any price reduction or other compensation will be assessed based on the nature and duration of the deficiency and in accordance with applicable law.
If an additional service or item of equipment subject to a separate charge is completely unavailable to the Customer, the Customer will be refunded the price paid for that service or equipment. If the additional service or equipment is available only for part of the rental period, the Customer will be refunded the proportion corresponding to the period during which it was unavailable. The unavailability of an additional service does not, in addition, entitle the Customer to compensation for indirect or other costs outside the scope of the service, such as travel expenses, additional accommodation costs or other similar expenses, unless otherwise required by mandatory applicable law.
Suomen Kotteria shall not be liable for any occasional malfunctions or for factual or typographical errors in brochures, on websites or in other marketing materials, insofar as such matters do not constitute a breach of contract or a defect within the meaning of applicable law. Any liability for compensation arising from incorrect information shall be determined in accordance with applicable law.
The Landlord shall not be liable for any loss or damage caused to the Customer to the extent that such loss or damage results from an unforeseeable event of force majeure or a similar circumstance beyond the Landlord’s control, such as a natural phenomenon or power outage whose consequences could not reasonably have been prevented.
The Landlord shall not be liable for any loss or damage to the extent that it is caused by the Customer’s own actions, use contrary to the instructions, negligence, or any other circumstance for which the Customer is responsible.
4. THE LANDLORD RIGHTS
The landlord reserves the right to correct any errors in the price information provided in the brochure before the agreement is concluded. After the agreement has been concluded, the landlord has the right to increase, and correspondingly the obligation to reduce, the agreed price if taxes or public charges affecting the price of the holiday service change. If such a change results in a substantial increase in the agreed price before the rental period begins, the customer has the right to cancel the booking without a cancellation fee to the extent required by mandatory applicable law or by the cancellation rights provided for in these terms and conditions.
To ensure that the cottage in as good condition as possible for our customers, we reserve the opportunity continue maintenance until the customer arrival, and half an hour after that. Minor maintenance work we may need to do at other times during the rental period.
5. APPLICABLE LAW AND VENUE FOR THE RESOLUTION OF DISPUTES
The contracting parties will attempt to resolve any disputes out of court. Should they fail to reach agreement; any disputes will be settled by the Helsinki District Court. The contract is governed solely by Finnish law.
Suomen Kotteria cottages, villas and holiday homes in South Finland. +358400534269 Minna Kotiaho, +358415345100 Pentti Kotiaho